One of the keys to our success is our methodologies. We don’t trust technology. Especially when it comes to data backup. That is why our engineers physically check every client backup every day. We duplicate your backed up data twice. Once, to offsite servers, and then each month we copy all the data from our backup servers to hard drives and send them to an offsite, secure, storage facility. Some say this is overkill, listening to customer’s experience stories tell us otherwise.

What type of files are backed up and how often:
Thin-nology backs up all flat files, database files, SQL Servers, and other “application specific” databases and files.

How Often Are My Files and Databases Backed UP?

Data is backed up between 10:00PM and 5:00AM each and every day. The exception to this is Database files. If your organization has what we deem as high transactional databases then these are set to backup at more frequent intervals. This is to ensure that in the event of a catastrophic incident the amount of data to be recaptured is kept to a minimum.

How long does it take to restore files?

It actually takes 3-4 times longer to restore data than to back it up. The reason for this is versioning. Backup system performs what is called an incremental backup. So, you could have some files that have been modified from one day to the next. The backup systems know this and so when recovery for a certain file takes place it has to recover all versions of that file. The time to restore a typical file, is a matter of seconds, for a database that says 1GB this could take 30 minutes.

Can I Restore Files Myself?

The technology deployed by Thin-nology provides a user friendly Interface that allows our clients to quickly recover any lost or deleted files that are less than 90 days old, without having to call our help desk. For files that are older than this, means we have to recover your data from our off-site storage facilities. This usually takes one to two days but in an emergency can be performed the same day.